Dealing with the death of a loved one can be overwhelming. It’s a time filled with grief, and the last thing you want to worry about is financial administration. However, handling these matters promptly and correctly ensures accounts are closed or transferred quickly, preventing any unnecessary or unauthorised transactions or the loss of a critical service. This guide provides the necessary steps to notify utility providers and close accounts after someone’s death.
What Happens to Utility Accounts After Someone’s Death?
When someone dies, their utility accounts do not automatically close. Typically, the accounts remain active until the utility provider is notified and relevant documentation has been provided. If the deceased person was the sole account holder, it’s essential to inform the utility company to prevent unauthorised transactions, additional charges or loss of essential service. The process may involve freezing the accounts depending on the terms of the deceased’s will and the role of the executor or next of kin.
First Steps After a Loved One Passes Away
The initial steps you take after a loved one passes away are vital in ensuring that their financial affairs are handled correctly:
- Identify the Executor: If there is a will, it will name an executor who is responsible for managing the deceased’s estate.
- Apply to Become Administrator: If there isn’t a will, this situation is called ‘intestate’. Generally, the person with the greatest entitlement in the estate will need to apply for a court will need to appoint them as administrator.
- Inform Relevant Parties: Notify other important entities such as banks, insurance companies, telco providers, government entities and any superannuation funds.
- Obtain the Death Certificate: This is the primary document you will need to close or transfer accounts.
How to Notify the Utility of Someone’s Death
Generally, utility providers have a specific team that handles bereavement cases. It’s best to contact them directly for guidance.
Instructions on Closing or Transferring Accounts
Inform the utility provider whether you wish to close or transfer the account.
Providing Necessary Documents
Each utility provider has a different process, you may need to provide the following documents:
- Death certificate
- Proof of identity for both the deceased and the notifying party
- For a transfer, details allowing for a credit check of account recipient
Common Issues
What Happens if There is an Amount Outstanding?
If money is owed to the provider after a utility account holder’s death, it is up to the executor or administrator to settle these debts. Some providers will waive these debts for deceased accounts with small balances owed. If the account is in credit, the utility provider generally refunds the balance to the estate.
Accessing Online Accounts
If you don’t have the login details for the deceased’s online utility accounts, contact the provider for assistance in accessing and managing these accounts.
Where to Find Additional Support
There are many resources available to provide additional support during this time:
- Legal Advice: Consult with a lawyer specialising in estate law for comprehensive assistance.
- Financial Counselling: Seek financial advice to help manage the deceased’s assets effectively.
- Online Tools and Services: Platforms like BillWill can simplify the process of managing and closing accounts.
Conclusion
Handling the utility accounts of a deceased loved one can be a daunting task, but taking timely and accurate actions can alleviate some of the stress.
